Privacy Policy and Terms of Use:
Terms & Conditions – Sola Mare
1. Introduction
• The website operates as an online store offering swimwear and fashion items by the Sola Mare brand, as well as additional services.
• Any use of the website, including browsing and purchasing, is subject to the terms outlined below.
• By using the website, you confirm that you have read and agreed to these Terms & Conditions.
• If you do not agree, you must immediately cease use of the website.
• These Terms constitute a legally binding agreement between the user and the website operator.
2. Eligibility
• The website is intended for users aged 18 and above.
• By making a purchase, you confirm that you are legally capable of entering into binding agreements.
• If under 18, use must be made with parental or legal guardian approval.
3. Website Access & Use
• The company reserves the right to:
• Deny access to the website
• Block users who violate these terms
• Suspend or terminate website activity at any time without prior notice
4. Purchases
Payment Methods
• Payments can be made by:
• Credit Card (excluding debit cards)
• Apple Pay
• Store Credit (“Credit”)
Ordering Process
• To place an order, the user must select:
• Item
• Color
• Size
• Cut
• Each product page includes details and pricing.
Product Availability & Updates
• The company may:
• Update product details
• Change prices without prior notice
• Remove out-of-stock items
• Add or remove colors and sizes
Pricing
• All prices are in ILS (₪) and include VAT unless stated otherwise.
• Shipping fees are added at checkout.
• Promotions may be offered and canceled at the company’s discretion.
• Multiple discounts cannot be combined.
Product Display
• Product images are for illustration purposes only.
• Actual colors may vary due to screen settings and photography.
Order Confirmation
• After placing an order:
• Payment authorization is processed immediately
• A confirmation email is sent
• This email does not constitute final approval of the order.
Order Cancellation by the Company
The company reserves the right to cancel an order in cases such as:
• Incorrect product details or pricing
• Out-of-stock items
• Payment issues
• Incorrect or incomplete customer details
• Violation of terms or applicable law
• Suspicion of resale or misuse
• In such cases, the customer will be notified and refunded accordingly.
Personal Use Only
• Purchases are for personal use only.
• Reselling items is strictly prohibited.
5. Shipping & Delivery
• Orders will be shipped only after full payment is received.
• Shipping fees apply per order.
• Delivery is carried out by a third-party courier service.
Delivery Time
• Up to 14 business days from order confirmation.
• Business days: Sunday–Thursday (excluding holidays).
Important Notes
• Remote areas may require special arrangements.
• The company is not responsible for courier delays.
• Delays may occur due to:
• Force majeure
• Security situations
• Technical issues
• Strikes or unforeseen events
• ID verification may be required upon delivery.
6. Returns, Exchanges & Cancellations
Order Cancellation (Before Shipping)
• Can be requested within 1 hour of placing the order.
• Cancellation is done via Instagram page.
• Refund includes full amount minus:
• 5% of purchase value OR 100₪ (whichever is lower)
Returns After Delivery
• Returns accepted within 14 days of receiving the item.
• Conditions:
• Item unused
• Original packaging
• Tags attached
• Refund will exclude:
• Shipping fees
• 5% or 100₪ (whichever is lower)
Swimwear Policy (Important)
• Bottoms (bikini bottoms):
• Not eligible for return (hygiene reasons)
• Tops (bikini tops):
• Can be returned or exchanged
• Store credit only (no monetary refund)
Other Items
• Can be returned within 14 days if:
• Unused
• In original condition
Store Credit
• Issued only if items meet return conditions.
• No refunds for items received as gifts or without payment.
Return Conditions
• Items must be:
• Unworn
• Clean
• Without perfume, makeup, or stains
• The company has full discretion to determine item condition.
Refund Method
• Refunds will be issued to:
• Original payment method only
• Subject to credit card company processing times.
Additional Requirements
• Proof of purchase (receipt) is required for any return or refund.