Privacy Policy and Terms of Use:
Terms & Conditions – Sola Mare
1. Introduction
• The website operates as an online store offering swimwear and fashion items by the Sola Mare brand, as well as additional services.
• Any use of the website, including browsing and purchasing, is subject to the terms outlined below.
• By using the website, you confirm that you have read and agreed to these Terms & Conditions.
• If you do not agree, you must immediately cease use of the website.
• These Terms constitute a legally binding agreement between the user and the website operator.
2. Eligibility
• The website is intended for users aged 18 and above.
• By making a purchase, you confirm that you are legally capable of entering into binding agreements.
• If under 18, use must be made with parental or legal guardian approval.
3. Website Access & Use
• The company reserves the right to:
• Deny access to the website
• Block users who violate these terms
• Suspend or terminate website activity at any time without prior notice
4. Purchases
Payment Methods
• Payments can be made by:
• Credit Card (excluding debit cards)
• Apple Pay
• Store Credit (“Credit”)
Ordering Process
• To place an order, the user must select:
• Item
• Color
• Size
• Cut
• Each product page includes details and pricing.
Product Availability & Updates
• The company may:
• Update product details
• Change prices without prior notice
• Remove out-of-stock items
• Add or remove colors and sizes
Pricing
• All prices are in ILS (₪) and include VAT unless stated otherwise.
• Shipping fees are added at checkout.
• Promotions may be offered and canceled at the company’s discretion.
• Multiple discounts cannot be combined.
Product Display
• Product images are for illustration purposes only.
• Actual colors may vary due to screen settings and photography.
Order Confirmation
• After placing an order:
• Payment authorization is processed immediately
• A confirmation email is sent
• This email does not constitute final approval of the order.
Order Cancellation by the Company
The company reserves the right to cancel an order in cases such as:
• Incorrect product details or pricing
• Out-of-stock items
• Payment issues
• Incorrect or incomplete customer details
• Violation of terms or applicable law
• Suspicion of resale or misuse
• In such cases, the customer will be notified and refunded accordingly.
Personal Use Only
• Purchases are for personal use only.
• Reselling items is strictly prohibited.
5. Shipping & Delivery
• Orders will be shipped only after full payment is received.
• Shipping fees apply per order.
• Delivery is carried out by a third-party courier service.
Delivery Time
• 7-14 business days from order confirmation.
• Business days: Sunday–Thursday (excluding holidays).
Important Notes
• Remote areas may require special arrangements.
• The company is not responsible for courier delays.
• Delays may occur due to:
• Force majeure
• Security situations
• Technical issues
• Strikes or unforeseen events
• ID verification may be required upon delivery.
6. Returns, Exchanges & Cancellations
Order Cancellation (Before Shipping)
• Can be requested within 1 hour of placing the order.
• Cancellation is done via Instagram page.
• Refund includes full amount minus:
• 5% of purchase value OR 100₪ (whichever is lower)
Returns After Delivery
• Returns accepted within 14 days of receiving the item.
• Conditions:
• Item unused
• Original packaging
• Tags attached
• Refund will exclude:
• Shipping fees
• 5% or 100₪ (whichever is lower)
Swimwear Policy (Important)
• Bottoms (bikini bottoms):
• Not eligible for return (hygiene reasons)
• Tops (bikini tops):
• Can be returned or exchanged
• Store credit only (no monetary refund)
Other Items
• Can be returned within 14 days if:
• Unused
• In original condition
Store Credit
• Issued only if items meet return conditions.
• No refunds for items received as gifts or without payment.
Return Conditions
• Items must be:
• Unworn
• Clean
• Without perfume, makeup, or stains
• The company has full discretion to determine item condition.
Refund Method
• Refunds will be issued to:
• Original payment method only
• Subject to credit card company processing times.
Additional Requirements
• Proof of purchase (receipt) is required for any return or refund.
Privacy and Data Security Policy
The website operator and/or its representatives take customary precautions in order to maintain, as far as possible, the confidentiality of the information.
The user’s personal details (email address and/or mobile number only) will be retained at the user’s request for the purpose of direct marketing. To request removal, a written request must be sent to customer service via email at: solamareinfo@gmail.com. Processing of the removal request may take up to approximately 14 business days from the date the request is received.
In order to protect the confidentiality of information, the website operator uses an electronic commerce protocol designed to encrypt data from the moment it is received in the system through its transfer within the website systems. It is emphasized that users’ credit card details are not stored in the website operator’s systems, as a third-party service provider is used for payment processing.
It is clarified that since activities are conducted in an online environment, the website operator cannot guarantee absolute immunity against unauthorized access to its systems or the exposure of stored information by unlawful actors. Accordingly, in the event that a third party gains access to information held by the website operator and/or misuses it, the user shall have no claim, demand, or cause of action against the website operator.
In cases resulting from force majeure, the website operator shall not be liable for any damage of any kind, whether direct or indirect, caused to the user or anyone on their behalf, if any information provided is lost or reaches a hostile entity and/or is used without authorization.
The website operator undertakes not to use registered users’ personal details except for the purposes of operating the website, enabling purchases, and maintaining contact with the user.
Notwithstanding the above, the website operator shall be entitled to transfer a user’s personal information to a third party in the following cases: if the user has committed an act or omission that harms or may harm the website operator and/or any third parties; if the user has used the website’s services to perform an unlawful act; if a judicial order is received requiring the disclosure of user details; or in the context of any dispute or legal proceedings.
Additionally, the website operator may use users’ personal information, without identifying the specific user, for statistical analysis and may present and/or transfer such aggregated data to other parties.
The website operator installs small data files, commonly known as “cookies,” on users’ computers and mobile devices. This is a standard practice among online stores.
Cookies are an integral part of the website and enable the website operator to provide users with a high-quality and optimal shopping experience.
By enabling this mechanism, the website operator can analyze users’ browsing and purchasing behavior and tailor the user experience accordingly. Any person using the website hereby declares that they are aware of and consent to the website’s cookies policy.
The website will not use any information without the user’s authorization unless required by law or in order to prevent misuse.
The website operator attributes the highest importance to the protection of its customers’ information. Any information received on the website, whether provided by the user or collected via cookies during use, is intended solely for internal use, including documentation of purchases and future promotions (subject to the user’s consent to join the mailing list). The website operator undertakes that such data will be used exclusively for internal purposes and will not be transferred to external third parties. The website operator does not sell, transfer, lease, or trade user information with any third parties.
The website operator employs accepted security measures to maintain, as far as possible, the confidentiality of the information. The website implements advanced technological and organizational security systems and procedures designed to reduce the risks of unauthorized access, misuse (whether accidental or intentional), loss, or destruction of data.
However, it is clarified that these measures do not provide absolute protection. Accordingly, the website operator does not guarantee that the information and services on the website are completely immune from unauthorized access, and cannot ensure that unauthorized third parties will not gain access to information provided and/or collected about users. Therefore, users are advised to exercise caution when transmitting information over the internet and to carefully consider the risks and benefits before providing such information.
The website operator shall not be liable in the event of intrusion, breach, or force majeure, and shall not be responsible for any damage of any kind, whether direct or indirect, caused to users and/or their representatives if information is lost or used without authorization.
It is further clarified that browsing and use of the website are subject to routine data collection by Google Analytics and to its terms of use.